CUSTOMER SERVICE

CUSTOMER SERVICE

MyCloudFulfillment provides comprehensive customer service including customer support (explain and answer questions about our system and service) and customer service (help and communicate with customers or follow up on service satisfaction). Treating our customers who come with thoroughly different questions or problems to give the best experience and effective solution to our customers to reach their maximum satisfaction.

  Our core is communication...our customers always come first, so our customer service team will be a representative of all departments to cooperate and communicate with the customers, facilitating the use of our Fulfillment services and MyCloud’ s system including providing the solution to all problems and be responsible for any inconvenience that may occur. 

Organizational communication

MyCloud has systematic operation and management with well organizational communication, so it ensures the communication is effective and consistent with our objectives to service our clients. For example, we can check CCTV along the packing process for the quality and rechecking in case if anything goes wrong, then we can Indemnify. 

Multichannel customer service

Our customer can easily access our customer support and customer service in several ways whether on phone, Line Official , E-mail, and Facebook. Moreover, we provide fast and real-time reply and solve the problems no later than 24 hours.  

Coordinate with external agencies

Our experienced team coordinate with external agencies on behalf of customers to facilitate and ensure that the coordinate will be more effective. For example, we receive products directly from the factory, contact with logistic companies for parcel tracking, and communicate with business customers in some cases.

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